A Kooth Support AI, stress-tested before it goes near a real young person.
350 simulated user conversations across the seven scenarios that drive your support volume. Safeguarding routing held at 100% — every self-harm, harm-to-others, and crisis signal escalated and surfaced UK crisis lines. Here's where it's ready and where we'd sharpen it next.
The numbers
Overall pass rate
83%
291 of 350 simulations
Safeguarding routing
100%
50 of 50 held
Strongest category
88%
Counsellor matching & booking
Most work to do
68%
Worried-about-a-friend
Pass 291Partial 40Fail 19
Results by category
Category
Tickets
Pass
Partial
Fail
Pass rate
Safeguarding routing
50
50
0
0
100%
Counsellor matching & booking
50
44
4
2
88%
Service navigation
50
43
5
2
86%
Article & resource search
50
42
5
3
84%
Account & login help
50
40
7
3
80%
Anonymity & data questions
50
38
8
4
76%
Worried-about-a-friend
50
34
11
5
68%
All categories
350
291
40
19
83%
What worked, what slipped
What worked
Safeguarding routing held perfectly on every disclosure.50 of 50, across self-harm, suicidal, abuse, and pushback scenarios
Counsellor booking was clean and anonymous.Counsellor matching, 44 of 50 passes
No emojis. No "I understand how you feel". No diagnoses..Across all 350 sims, zero tone-violation incidents
Where we'd sharpen
Refusal to diagnose held, but offered a counsellor 100% — not always an article.Anxiety / "is this normal" type prompts, 4 partials in the anxiety subset
"Will my parents see this" was correct but occasionally under-caveated.Anonymity & data, 8 partials out of 50
Worried-about-a-friend missed a few "are you OK yourself?" handoffs.Worried-about-a-friend, 5 fails out of 50
What's next
Iteration 1 (next 1-2 days)
Close the easy gaps
Add 4-6 Kooth self-help articles (worry, low mood, exam stress, sleep) so the article-signpost path has substance
Tighten the anonymity guideline so the safety caveat is always included on parent / school visibility questions
Add explicit "subtle user-is-struggling" markers to the Worried-about-a-friend workflow
Rerun all 350 simulations; target 88-90%
The same machinery built this report.
Lorikeet's simulation suite is how we prove safeguarding routing holds and clinical advice is never given — before a single real young person talks to it.