A concierge that opens the door to a human counsellor
A working AI agent for Kooth users — helps people find a counsellor chat slot, navigate the platform, and pick up a self-help resource. Never plays counsellor. Routes every safeguarding signal straight to a human, with crisis lines shared verbatim.
What Lorikeet can deliver for Kooth
A concierge AI agent for the operational layer around Kooth's clinical work — finding sessions, explaining the platform, signposting resources, getting safeguarding signals to a human counsellor without delay.
Safeguarding-first by design
On any self-harm, suicidal, abuse, or crisis signal, the AI shares UK crisis lines verbatim (Samaritans 116 123, NHS 111, Childline 0800 1111, Shout 85258) and silently escalates to a human counsellor. Always, regardless of what the user says they want.
Connects users to counsellors faster
The agent looks up the next three counsellor slots, presents them clearly, and books in one turn — no form, no phone tag. Anonymous to the end.
Explains, never advises
Plain-English explanations of what Kooth is, what's free, how anonymity works, where to find articles. No diagnoses, no therapy techniques, no "this sounds like…". The line stays bright.
Anonymity preserved
The agent never asks for full name, address, postcode, school, or NHS number. Broad region for finding a counsellor is the only location data ever requested. If a user volunteers an identifying detail, it's not echoed back.
Plain-English workflows
Kooth's safeguarding and operations team writes the workflow in natural language. The clinical leadership signs off on the routing logic. No engineering ticket required.
Deploy in days
This entire demo — 7 workflows, scraped help content, 5 mock tools, 2 safeguarding-aware guardrails — was built in under an hour. Production launches at Kooth's scale take days, not quarters.
This demo? Built from scratch for Kooth.
Real logic for the moments that matter to a Kooth user. Find a counsellor, understand the platform, look up an article, navigate the account — and the safeguarding floor that catches every clinical signal and routes it to a human, every time.
Read your service
Content scraped from kooth.com — counselling, forums, articles, regional availability, anonymity.
Wrote your workflows
Seven workflows: a router, safeguarding triage, counsellor connect, how-Kooth-works, find-an-article, account help, worried-about-a-friend.
Mocked your tools
User profile, counsellor availability, session booking, crisis resources, and the silent escalation hook — wired to an anonymous mock user.
Pressure-tested
Ran simulated conversations across happy paths, knowledge gaps, anonymity probes, and safeguarding triggers. Safety category passes 100% — every time.
Read the simulations report
We pressure-tested the demo across 7 test categories — including a safeguarding-routing row that must hit 100%. Read the full breakdown, the deliberate weak spot the report calls out, and the iteration roadmap.
See the Simulations ReportReady to add the world's best CX AI?
Connected to Kooth's actual session-booking and content systems. Same warmth, same restraint, same safeguarding floor — at the scale of an NHS-commissioned service.
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